Across Richmond Hill and Thornhill, more families are quietly turning to food banks — and the need has never been more urgent.

A 2025 regional health review found that nearly half of York Region residents surveyed had already cut back on groceries due to rising housing costs, with food insecurity climbing more than 15 percent year over year.

Those numbers are not just statistics — they represent real neighbours, parents, and seniors struggling to make ends meet.

For residents in this part of the region, free food assistance is available and closer than many people realize.

Eligible clients can access the food bank in Richmond Hill once every 30 days, walking away with approximately nine to eleven days' worth of food each visit.

The service operates Monday through Friday, from 9:00 AM to 11:30 AM, and is open to anyone in the Richmond Hill and Thornhill area who qualifies.

First-time visitors simply need to arrive and let a volunteer know it is their initial visit.

Registration, an intake form, and a consent form are all completed on-site during that first appointment, though filling out the intake form in advance can help speed things along.

Every adult household member aged 19 or older must bring valid photo ID with proof of address.

Children under 19 only need to register and show identification once per calendar year.

On arrival, clients should head to the north side entrance — marked with orange cones — to check in before being directed to the front door to collect pre-packed groceries.

Bringing reusable bags is strongly encouraged, as none are provided on-site.

For those who cannot travel in person, a home delivery option exists — a meaningful lifeline for residents managing disabilities or medical conditions that limit mobility.

Deliveries are made on Wednesday and Friday mornings between 10:30 AM and noon, and someone must be present at the residence to receive the order.

Applicants may be asked to provide supporting documentation, such as a note from a physician or social worker.

The delivery program reflects a broader recognition that access to food should not be limited by physical barriers.

The food bank is committed to maintaining a welcoming, respectful environment for all clients, volunteers, and staff.

Disrespectful behaviour, including verbal abuse, intimidation, or harassment of any kind, is not tolerated and may result in a suspension of services.

With free food assistance in Richmond Hill now more in demand than ever, community members are encouraged to reach out, ask questions, and take advantage of the support that is already available to them.